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In our article about Offshore Outsourcing’s strategy and planning, we elicited the importance of aligning offshoring with the company’s SWOT and VMGO. We also cleared the contribution of having a communication plan in offshore outsourcing.

Let’s zoom in the situation. Hypothetically, offshoring will really help your business. How then you should choose the country (destination) and the BPO/ITO (organization)? What are the indicators that yes you’re on the right track?  The 5Cs below are our suggested criteria to mitigate the hurly-burly mode in choosing the offshore outsourcing destination and organization.

1. Culture

Culture refers to the cumulatively shared attitudes, behaviour, customs, and beliefs of a certain group or nationals. It’s good to know the culture of the country wherein you will entrust the offshored or outsourced business/IT process. Filipino Culture or Indian Culture per se has an impact on how the BPO/ITO employees in that country will work with you.  Filipinos are generally hospitable in dealing with people while Indians live in the philosophy “respect one another.” These cultural attributes are the macro generative criteria in selecting the right offshoring destination for your company. No one wants a devastated working relationship because of unadjusted cultural differences, which with respect to you as the client and to them as the supplier.

2. Clients

Look into the actual clients of your prospected offshore outsourcing company. Dig into its portfolio or the list of clients.  Don’t compromise on the case studies they will present. Clients in case studies might be fictional. It’s more realistic if you will view the organizations they worked with, what value they got or what they have to say. Clients or customers are the living proofs of excellence and quality.

3. Communication

Communication is part and parcel in any successful relationship, whether working relationship or personal relationship. Communication in view of offshore outsourcing comprises the communication structure and the communication facilities.  Before you get in any agreement, make sure that the communication practice is agreeable for both parties. Pick an offshoring company that has an honest and open communication process.

4. Choices

What do we mean by choices? This is not the “a, b, c” or “1, 2, 3” choices. The offshoring company must let you feel that you are being taken cared, you have a choice, you are free to decide, and the final decision is yours. Don’t settle for an offshoring business that has hidden agenda.

5. Cost

You get into offshoring because it can benefit the financial status of your company. Get your computations down and evaluate if the offer of the offshoring company is worthy.

These are just guides. Maybe just guides, but guides that will spell the difference between a decided and well-decided Strategic Offshoring.

Tags: offshoring, offshoring philippines, Outsourcing, outsourcing philippines, outsourcing solutions, Web Outsourcing